FAQ + Shipping & Returns

My Online Purchase

You can purchase items that are currently being rented or no longer available to rent on our Sprout Collection Rental Platform (it’s our version of clearance).

Shop also our range of hand-selected home goods and other trinkets carefully created just for you.

Unless the product description states otherwise, all garments for sale have previously been rented or worn by members subscribed to our Sprout Collection Rental Platform. Most of the garments available for purchase are no longer available to rent on our Rental Platform but still deserve a second life with a “forever” home. Rest assured that all items have been cleaned in accordance with our rigorous cleaning standards. 

We also offer garments for sale that are brand new. If so, the product description will state so.

Yes, all garments are subject to rigorous cleaning standards prior to being made available for purchase. Each piece is thoroughly cleaned through a wet or dry-cleaning process, depending on the garment’s cleaning instructions.

Sizing

We encourage you to view the sizing guide for each particular item or designer at the designer's official website before choosing your appropriate size. If you have questions about size or fit, you can reach out to us at customerservice@sproutcollection.com for assistance.

Most maternity designs go by your pre-pregnancy size. We encourage you to view the sizing guide for each particular item or designer at the designer's official website before choosing your appropriate size. If you have questions about size or fit, you can reach out to us at customerservice@sproutcollection.com for assistance.

We understand sizing is challenging when ordering online. Sizing and fit vary by brands. We strongly recommend that you compare your own measurements against the item’s sizing guide on the designer's official website to get a sense of how the item will work on you. If in doubt, feel free to email us at customerservice@sproutcollection.com for assistance. All sales are final.

Purchase vs. Rental

Yes, you can rent clothing from us! Click on RENT WITH SPROUT in the main menu (or click here) to view our rental packages.

Renting is ideal for when you want a constantly rotating wardrobe without breaking the bank. It allows you to experiment with styles with no commitments.

When you absolutely love an item and want to own it, you can go ahead and purchase it here on our shop, and enjoy the price discount associated with outright purchases of pre-loved items from our rental site.

Unless the product description states otherwise, all garments for sale have previously been rented or worn by members subscribed to our Sprout Collection Rental Platform. Some items available for purchase are brand new with tag and if so the product description will state so.

Shipping Info

We ship across Canada.

Please allow 2-5 business days for your order to be fulfilled, shipped and delivered if you live in Ontario and Quebec.

Please allow at least 5-10 business days for your order to be fulfilled, shipped and delivered if you live outside of Ontario or Quebec.

We partner with Canada Post to ensure your items are delivered on time but we unfortunately are not responsible for any delays that Canada Post may experience on its end.

Yes, all orders are shipped with Canada Post tracking.

Yes you can! It’s a great way for you to get your items right away and reduce the carbon footprint of your purchase.

Our main warehouse is located at 22 Balliol St, Lower Level in Toronto, Ontario and we are open from 10 am – 5 pm Monday to Friday.

When you are completing your purchase, the checkout will give you the in-person pickup option, and then once you've completed your checkout, you will receive detailed pickup instructions by email.

If you have any questions about this option please email us directly customerservice@sproutcollection.com

Returns and exchanges

All sales and purchases are final. We do not accept returns or refunds.